Medical Assistant
Location: Raleigh, NC, United States
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Description
Job title: Medical Assistant
Location: Raleigh, North Carolina
Status: Full-Time, Non-Exempt
Department: Midtown Pain and Spine - Clinical
Reports to: Clinic Manager, Midtown Pain and Spine Clinic
Job Supervisory Responsibilities: None
Schedule: Monday – Thursday 7:30a – 4:30p; Friday 7:30a – 1:30p (for training)
Permanent Schedule will be rotating between 7a-4p, 7:30a - 4:30p, and 8-5 Monday through Thursday; 7a-1p, 7a-1:30p, 8a-2p on Friday
Overview:
Founded in 2017 by Dr. Thomas J. Weber, Midtown Pain and Spine Clinic is the Triangle area’s elite pain management clinic. We offer a collaborative, comprehensive, and patient-centered approach to caring for patients who are living with pain. We offer non-surgical and interventional pain treatments for back pain, neck pain, and many other pain conditions. Using Image-guided spine intervention, which offers precise diagnostic capabilities, we are able to provide patients relief from their symptoms once and for all.
What sets Midtown Pain and Spine Clinic apart from other area practices is our dedication and commitment to our patients? We spend quality time getting to know every patient that steps through the door. We pay attention to every detail, from medical history to current symptoms, to make sure that we get the entire story. We believe that knowing our patients allows us to better treat them.
Our team members embrace this vision and philosophy every day. Every patient that walks in our clinic is prioritized by our team members. We have an opening for a Medical Assistant in our clinic, and if you feel you could be a match we welcome you to apply and speak with us today!
Job Summary:
The Medical Assistant is a vital role to the pain clinic. The Medical Assistant works closely with the providers and patients on a daily basis and will utilize both clinical and administrative tasks to help providers in the pain clinic. Daily responsibilities include interviewing new and returning patients then presenting to the provider, submitting medication prior authorizations and documenting medical information into the electronic medical records (EMR) system. The Medical Assistant identifies patients’ needs, provides safe and professional care, and communicates any potential issues to the manager. The Medical Assistant will demonstrate professionalism and tact during difficult patient situations. The Medical Assistant will:
Duties/Responsibilities:
- Independently perform a comprehensive patient intake by gathering the past medical
and surgical history, documenting the current presentation, medications, and
recent imaging.
- Present the patient history to the provider.
- Document the patient encounter in our EMR system.
- Prepare relevant diagnostic imaging to be reviewed with the provider.
- Complete medication prior authorizations, including appeals and denials.
- Package urine samples, print orders for the lab and document patient medications.
- Analyze drug screen results and report inconsistencies to the provider.
- Review patient medical records for relevant past treatments, medications and health history.
- Record pre-and post-procedural vitals for interventional treatments such as epidural
steroid injections, facet blocks and radiofrequency ablations.
- Reduce provider workload by performing tasks and anticipating their needs essential
to efficient patient care.
- Ensure exam rooms are routinely cleaned and stocked with supplies.
- Return phone calls from patients, pharmacies, and insurance companies in a timely
manner to prevent delays in patient treatment.
- Respond to incoming faxes.
- Maintain a pleasant and cooperative demeanor while performing all duties.
- Keep an open line of communication with coworkers and providers regarding patient needs.
- Perform other duties as assigned.
Education and Experience:
- Bachelor’s degree in medical related studies preferred, but not required.
- Medical Assistant Certification preferred, but will consider experience in lieu of certification.
- Previous experience in a specialty medical office is preferred, but not required.
Required Skills/Abilities:
- Ability to communicate effectively and clearly, both in written and oral communication.
- Ability to handle high patient volumes in a professional manner.
- Ability to maintain composure in stressful situations.
Work Environment:
- Work performed in an office environment.
- Involves frequent contact with patients, physicians, and medical office staff.
- Work may be stressful at times.
- Requires long periods of standing and walking.
- Physical activity can be irregular and fast-paced routinely.
- Must be able to lift 20 pounds with no assistance.
Benefits:
We offer a total rewards package that focuses on the health and well being of all our full-time team members. Our benefit package includes:
Monetary rewards:
- Compensation that is at or above market rates
- Discretionary bonuses
- Over-time pay if qualified
- Retirement with safe harbor and employer matching
Non-Monetary rewards:
- Medical, dental and vision benefits
- HSA and FSA opportunities
- Paid time off
- Dependent Care spending account
- Company-paid life and long term disability
- Voluntary short-term disability
- Supplemental insurance options
Experience-related rewards
- In depth orientation and training
- Growth opportunities
ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.
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