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Front Desk/Call Center Coordinator

Location: Jacksonville, NC, United States
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Description

Job title: Front Desk/Call Center Representative
 
Location: ECPC/Crystal Coast Pain Management, Jacksonville NC
 
Status: Full-Time, Non-Exempt
 
Department: ECPC CCPM - Administrative
 

Reports to: Practice Manager

Job Supervisory Responsibilities: None
 
Location: Jacksonville, NC


Schedule: Monday – Thursday, 7:45 AM – 5:00 PM

 

We are seeking a highly motivated and customer service-focused individual to join our front desk and call center team in our Jacksonville office. This position plays a key role in ensuring a smooth, welcoming experience for patients and requires a high level of professionalism, attention to detail, and the ability to handle sensitive information with discretion.
Responsibilities:
  • Register patients and verify/update all demographic information for accuracy
  • Scan insurance cards and photo ID
  • Confirm active authorizations for visits
  • Ensure HIPAA disclosure forms are on file
  • Collect copays and reconcile payments
  • Schedule and check out patient appointments
  • Answer and transfer phone calls professionally
  • Scan documents and shred all paperwork each afternoon
  • Close out cash drawer and process credit card transactions at day’s end
  • Maintain extensive communication with patients, including those experiencing pain or distress
  • Accurately document in our Electronic Health Record system (we use eClinicalWorks)
Qualifications:
  • Previous front desk, medical office, or call center experience preferred
  • Ability to speak clearly, calmly, and professionally under pressure
  • Strong organizational and multitasking skills
  • High level of discretion in handling Protected Health Information (PHI); HIPAA compliance required
  • Professional and pleasant demeanor at all times when interacting with patients, staff, and external parties
  • Comfortable using EHR systems and general office software
  • Reliable, punctual, and capable of working independently and as part of a team
If you are someone who takes pride in helping others, communicates with empathy and professionalism, and thrives in a structured, fast-paced medical office environment, we would love to hear from you.
 
Benefits:
●        401(k)
●        401(k) matching
●        Dental insurance
●        Disability insurance
●        Flexible spending account
●        Health insurance
●        Health savings account
●        Life insurance
●        On-the-job training
●        Paid time off
●        Retirement plan
●        Vision insurance
 
 
 
ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status.  This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.
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